Current Openings

Gastrointestinal Account Specialist

North Baltimore

Position Summary: 

The GI Account Specialist is engaging with both Gastroenterologists and Primary Care Physicians in face to face discussions to promote assigned client product(s), maximize the product(s)’ selling potential and meet program and Client objectives post approval. The GIAS achieves this by developing and maintaining relationships with HCPs and educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The GIAS utilizes approved tools and resources for product promotion and maintains a competent level of product, territory and customer activity knowledge. 

Essential Duties/Responsibilities:

  • Create and implement strategically sound business plans and tactical strategies within the assigned geographic territory to achieve individual, territory and company goals for sales, market share, call metrics, appropriate sample distribution, etc.
  • Manage daily sales call activity according to defined expectations, with the purpose of educating and influencing customers and building product sales:
    • On behalf of Synergy, promote Synergy's product(s) via face to face interactions with assigned HCP targets, engaging them in in-depth program discussions/presentations.
    • Profile and manage a list of HCP targets and provide value-added education & product benefits to grow product volume.
    • Maintain call productivity and metrics that are required by program.
  • Listen and respond appropriately to customer needs and questions.
  • Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging and materials.
  • Maintain thorough knowledge of Client product(s) and program.
  • Verify and complete required data entry in CRM systems, such as details of the target’s responses and any follow-through actions.
  • Regularly and timely communication with Client RBDs and Touchpoint Regional Field Coordinators, as well as members of various Touchpoint home office support teams and Client teams, as required.
  • Create and maintain a positive relationship with Synergy and Synergy customers.
  • Prepare reports for management as needed and requested.
  • Fully comply with all laws, regulations and Synergy Pharmaceuticals Policies, Code of Conduct, all privacy and data guidelines, relevant state and federal laws and regulations and terms and conditions prescribed in the Sample Administration Agreements and PDMA Guidelines.
  • Participate in teleconferences and live National, regional and district meetings and training sessions and represent client at National and/or local conventions when requested.
  • Perform special projects and assignments as directed by the manager.

 Key Working relationships:

  • Report to Syergy's Regional Business Director, working closely with Client Regional Business Directors
  • Collaborate with other Synergy team members in the district members oand of Synergy's home office support team from various departments.
  • Maintain a positive working relationship with customers and client contacts.

 Education and Experience:

Required:

  • Bachelor’s degree.
  • 3-5 years of pharmaceutical sales experience 
  • 2 years of those in specialty sales strongly preferred 

Preferred:

  • Experience in GI therapeutic category.
  • Launch experience

 Knowledge, Skills and Abilities:

  • Understanding process and launch of new product (market access, prior authorization, step edits, etc)
  • Excellent verbal, written and interpersonal communication skills.
  • Clear, articulate and grammatically sound speech and professional phone manner.
  • Strong focus on providing customers with superior support and service.
  • Ability to learn, understand and communicate complex information.
  • Strong rapport building skills and active listening skills.
  • Excellent selling, closing, persuasion and presentation skills.
  • Ability to display high-levels of initiative, effort and commitment successfully complete projects and assignments.
  • Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.
  • Must be self-motivated and disciplined.
  • Good organizational and planning skills, strong attention to detail and accuracy.
  • Ability to work independently and as a team member.
  • Flexibility and ability to handle multiple tasks simultaneously.
  • Ability to work with people at all levels inside and outside of the company.
  • Demonstrated technical aptitude and working proficiency in using iPad and Microsoft Word, Excel, and Outlook.
  • Must be able to successfully complete client training and meet training expectations in order to proceed to servicing client’s customers within the parameters of the program.
  • Ability to drive to assigned targets within the territory using own automobile or fleet vehicle (if provided by Touchpoint).
  • Demonstrated ability to work compliantly and completing all required Compliance and Regulatory training.
  • Ability to travel to work related meetings and functions (including overnight and/or weekend).
  • A valid driver's license and clean driving record.

 Key Performance Competencies:

  • Interpersonal Savvy
  • Customer Focus
  • Business Acumen
  • Driving for Results
  • Decision Quality
  • Dealing with Ambiguity
  • Planning
  • Motivating & Influencing others
  • Integrity & Ethical in Business Conduct & Performance
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Gastrointestinal Account Specialist

Southern California

Position Summary: 

The GI Account Specialist is engaging with both Gastroenterologists and Primary Care Physicians in face to face discussions to promote assigned client product(s), maximize the product(s)’ selling potential and meet program and Client objectives post approval. The GIAS achieves this by developing and maintaining relationships with HCPs and educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The GIAS utilizes approved tools and resources for product promotion and maintains a competent level of product, territory and customer activity knowledge. 

Essential Duties/Responsibilities:

  • Create and implement strategically sound business plans and tactical strategies within the assigned geographic territory to achieve individual, territory and company goals for sales, market share, call metrics, appropriate sample distribution, etc.
  • Manage daily sales call activity according to defined expectations, with the purpose of educating and influencing customers and building product sales:
    • On behalf of Synergy, promote Synergy's product(s) via face to face interactions with assigned HCP targets, engaging them in in-depth program discussions/presentations.
    • Profile and manage a list of HCP targets and provide value-added education & product benefits to grow product volume.
    • Maintain call productivity and metrics that are required by program.
  • Listen and respond appropriately to customer needs and questions.
  • Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging and materials.
  • Maintain thorough knowledge of Client product(s) and program.
  • Verify and complete required data entry in CRM systems, such as details of the target’s responses and any follow-through actions.
  • Regularly and timely communication with Client RBDs and Touchpoint Regional Field Coordinators, as well as members of various Touchpoint home office support teams and Client teams, as required.
  • Create and maintain a positive relationship with Synergy and Synergy customers.
  • Prepare reports for management as needed and requested.
  • Fully comply with all laws, regulations and Synergy Pharmaceuticals Policies, Code of Conduct, all privacy and data guidelines, relevant state and federal laws and regulations and terms and conditions prescribed in the Sample Administration Agreements and PDMA Guidelines.
  • Participate in teleconferences and live National, regional and district meetings and training sessions and represent client at National and/or local conventions when requested.
  • Perform special projects and assignments as directed by the manager.

 Key Working relationships:

  • Report to Syergy's Regional Business Director, working closely with Client Regional Business Directors
  • Collaborate with other Synergy team members in the district members oand of Synergy's home office support team from various departments.
  • Maintain a positive working relationship with customers and client contacts.

 Education and Experience:

Required:

  • Bachelor’s degree.
  • 3-5 years of pharmaceutical sales experience 
  • 2 years of those in specialty sales strongly preferred 

Preferred:

  • Experience in GI therapeutic category.
  • Launch experience

 Knowledge, Skills and Abilities:

  • Understanding process and launch of new product (market access, prior authorization, step edits, etc)
  • Excellent verbal, written and interpersonal communication skills.
  • Clear, articulate and grammatically sound speech and professional phone manner.
  • Strong focus on providing customers with superior support and service.
  • Ability to learn, understand and communicate complex information.
  • Strong rapport building skills and active listening skills.
  • Excellent selling, closing, persuasion and presentation skills.
  • Ability to display high-levels of initiative, effort and commitment successfully complete projects and assignments.
  • Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.
  • Must be self-motivated and disciplined.
  • Good organizational and planning skills, strong attention to detail and accuracy.
  • Ability to work independently and as a team member.
  • Flexibility and ability to handle multiple tasks simultaneously.
  • Ability to work with people at all levels inside and outside of the company.
  • Demonstrated technical aptitude and working proficiency in using iPad and Microsoft Word, Excel, and Outlook.
  • Must be able to successfully complete client training and meet training expectations in order to proceed to servicing client’s customers within the parameters of the program.
  • Ability to drive to assigned targets within the territory using own automobile or fleet vehicle (if provided by Touchpoint).
  • Demonstrated ability to work compliantly and completing all required Compliance and Regulatory training.
  • Ability to travel to work related meetings and functions (including overnight and/or weekend).
  • A valid driver's license and clean driving record.

 Key Performance Competencies:

  • Interpersonal Savvy
  • Customer Focus
  • Business Acumen
  • Driving for Results
  • Decision Quality
  • Dealing with Ambiguity
  • Planning
  • Motivating & Influencing others
  • Integrity & Ethical in Business Conduct & Performance
Read More and Apply

Medical Science Liaison

Philadelphia or Washington, DC

The Medical Science Liaison (MSL) is a field based scientific expert who is responsible for the scientific exchange of information with External Experts, health care providers and other key stakeholders regarding Synergy Pharmaceuticals’ products.  They are also knowledgeable about the relevant gastrointestinal disease states.

Responsibilities:

  • Identifies, establishes and maintains collaborative relationships with all key external     stakeholders strategic to Synergy’s scientific interest within their assigned territory.
  • Provides education regarding the disease state and Synergy’s products across the lifecycle of the product to healthcare providers, researchers and formulary committee members.
  • Participates in medical congresses, scientific advisory boards and other regional events as may be needed.
  • Maintains clinical and scientific expertise through comprehensive education including participation at scientific meetings and medical congresses as well as through review of the scientific literature.
  • Serves as a scientific resource if required on special projects.
  • Responds to unsolicited requests regarding interest in support of Investigator Initiated Trials.
  • Identifies and forwards to internal departments key clinical and research issues to help inform the companies understanding of changes if the therapeutic area.
  • Responsible for compliance with applicable corporate policies.

Qualifications:

  • Advanced degree (PhD, PharmD, MD/DO) in a relevant scientific area.
  • Previous Medical Science Liaison experience is preferred but not required.
  • Previous experience within the gastrointestinal therapeutic area highly preferred.
  • Demonstrable ability to build strong relationships with external experts.
  • Ability to travel up to 60% of the time.
  • Ability to work well in a collaborative team environment

Location:

  • Mid-Atlantic (ideally based in Philadelphia or Washington, DC areas)
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Manager, Clinical Quality Assurance

Basic Job Description:

This position primary focus is on GCP and GLP (GXPs) requirements, as well as evaluates compliance to applicable regulatory systems and processes for preclinical and clinical investigational products. This role coordinates with Clinical and Preclinical research and other internal/external groups to ensure compliance with Synergy (SYN) standards, regulations, guidelines, and current expectations of health authorities. Manage audit schedules, projects, budget and additional resource needs as well as independently secures, maintain and organize SYN information and records for easy retrieval.

Duties and Responsibilities:

  • Manages GXPs functions aimed at evaluating compliance of quality systems and processes for Synergy (SYN) clinical development activities
  • Maintains up-to-date knowledge of global health authority regulations [Good Clinical Practice, Good Laboratory Practice, 21CFR Part 11 Federal Regulations, International Conference on Harmonization (ICH) Guidelines, European Directives through formal notices and courses.
  • Directs the development and implementation of audit plans for GXPs compliance audits, as applicable.
  • Assist with the oversight of contracted services providers
  • Coordinate audits of SYN-sponsored study protocols, Central Clinical Files, Clinical investigator sites, Nonclinical testing facilities, Contract Research Organizations, R&D vendors, clinical and nonclinical study reports and NDA/BLA international registrations submission documents
  • Independently plans, conducts and reports on internal (in-process system) based audits of clinical and nonclinical activities. Provides QA leadership as a member on project teams.
  • Initiates/updates corrective action plans and keeps current on GXPs issues in these compliance reviews.
  • Advises Management on tactics designed to improve GxP compliance or reach satisfactory outcomes regarding compliance issues.
  • Ensures the adequacy of GXPs QA procedures include writing, training and ensuring implementation.
  • Provides and assists with training programs.
  • Coordinates with R&D, relevant SYN groups and external vendors, as appropriate, to assure inspection readiness.
  • Assists with co-ordination of responses to health authority inspections and inquiries.
  • Prepares and participates in periodic compliance reviews for analysis and trending of GXPs audit and inspection findings.
  • Implement policies and processes to ensure ongoing compliance of clinical, medical and regulatory requirements.
  • Management of records and archiving management processes and procedures including trial master file (TMF) inventory and tracking.
Read More and Apply